Grand Hyatt Vail Resort and Spa

The Grand Hyatt Vail is a special place. Maybe it's because of its location, secluded on its own, away from town, nestled in the woods along the beautiful Gore Creek. Maybe it is all of the amenities - the place has its own ski lift (!), ski valet, ski and snowboard rental shop, spa, movie theater, huge outdoor stone hot tub (that is actually hot!), heated outdoor pool, and kids game room. Maybe it's the large, beautiful rooms with well-made furniture, huge marble baths with excellent water pressure in the shower, and charming balconies with chairs and table facing the creek and mountain. Maybe it's the wonderful and friendly people who work here. Maybe it's all of the attention to little details, like the water filling stations throughout the property, including those right next to the ice machines, the daily room service that comes even if you don't leave your room until early afternoon, and the free chocolate chip cookies every afternoon. Then there is the free shuttle into Vail Village and Lionshead that runs every 10 minutes. The 2 great full-service restaurants on site, as well as a quick-service market with sandwiches and baked goods. I can't say enough good things about this place. This is my husband's and my second year in a row staying here and we plan on coming back!

This was a one star review turned four star due to the excellent customer service from Irina, the front desk manager. We had an extremely unfortunate and wildly unprofessional experience with an overnight front desk associate last night - I won't go into detail as I believe the hotel is dedicated to ensuring this will not happen again to future guests'. That being said, Irina was very quick to reach out to us the following day and truly went above and beyond to resolve the situation and redeem Hyatt's reputation for us. Outside of the situation with the overnight staff member, the stay was great. The room was clean, bed was comfy and we enjoyed the live music with great views and the shuttle to Vail Village.

We’ve stayed at the Grand Hyatt Vail three times now, and every visit just confirms it: this is our favorite hotel in the entire Hyatt network. There’s something so special about this place—the stunning mountain setting, the cozy yet luxurious vibe, and those incredible views—but what keeps pulling us back is the people. The staff here are simply wonderful. From the moment you arrive, everyone—from the valets to the front desk to housekeeping—greets you with genuine warmth and remembers little details from previous stays. It always feels like coming home. What really stands out, though, is the team across the restaurants and bars. At Gessner, the servers are attentive and friendly without being overbearing. The breakfast crew is just as great, keeping things smooth even when it’s busy, and the folks at Gore Creek Market are quick and kind when you’re grabbing something casual. It’s rare to find a hotel where the service feels this consistent and heartfelt across the board. The staff truly make the Grand Hyatt Vail feel like more than just a resort—they make it feel personal. We’re already looking forward to trip number four. If you’re heading to Vail, stay here. You won’t want to stay anywhere else.

We absolutely love this hotel! We stay each year for a ski week, and it’s always a great experience! The location, Makoto (Sushi Restaurant), the private chair lift, the ski valet are all amazing! But what really makes this property top notch is its people! Special thanks to Kelly and Team in the ski valet, Ellen at the front desk (always so helpful), and Diego in the kitchen making the best omelettes!

I’m currently staying at the Grand Hyatt Vail, and I was thoroughly impressed by the level of service from the moment I arrived. Check-in was handled by Wendy, who was absolutely amazing. She greeted me with genuine warmth, made me feel immediately welcomed, and ensured the process was smooth and effortless. Her professionalism, kindness, and attention to detail set the tone for a wonderful stay. The property itself is beautiful, well-maintained, and offers a luxurious and relaxing atmosphere. However, it was Wendy’s exceptional service that truly stood out and elevated the entire experience. I highly recommend the Grand Hyatt Vail, and I want to extend my sincere appreciation to Wendy for making my visit memorable. Her outstanding hospitality is a true asset to the hotel.

I wanted to do 4 stars but the only reason of my 5⭐ is Dwi, we were so lucky to have him as our waiter one of the crowded nights that the restaurant was not serving food at the lounge, he was so nice and polite explaining us why (kitchen is not able to handle a high demand orders) even that we only wanted a snack after the hostess lady with eyeglasses just said: "you can't order food if you're not at the restaurant" straight face and please leave me alone attitude. Dwi was able to made us feel happy and understood, we found a solution to get snacks and stay with Dwi around getting drinks. This place needs more people like Dwi, we hope Grand Hyatt can promote him since is not easy to find people that has a high level of attention and nice attitude in a "5 stars" hotel.

Stayed at the Grand Hyatt for 3 nights with my spouse for my birthday weekend. I booked through AMEX FHR and the benefits were great. Some of the furniture in the room had lots of wear and tear and could use a touch up but besides that, we had a great stay! The property was well taken care of and had a really great layout. All of the staff that we encountered from the front desk receptionist, valet/bag assistance, bar, house keepers, and even ski valet were all amazing and extremely friendly. We will definitely be coming back and will recommend to friends and family!

Wonderful stay for two nights for an industry event. There was fresh snowfall which made the setting a winter wonderland. The coffee machine was well stocked and I loved the shower pressure and bathroom design. The event spaces are exceptional and the staff was super helpful. Their banquet captain was on his A game with checking table placements before seating. The view from the hot tub and treadmill to the river is great and I look forward to staying here again. I am SO glad they extended the group code rate and let me lock in a solid retreat. Bravo.